All payment for classes, training, shadowing, seminars, etc. must be paid in full at time of booking to hold your reservation.
Evaluations & One on Ones:
We will reschedule your appointment one time. After this there will be an automatic 50% refund and cancelation of booked appointment. Rescheduling is always available.
Board & Trains and Day Training:
Cancel before 15 days to scheduled drop off date to receive a 50% refund.
Canceling within 15 days of scheduled drop off date will result in 10% refund.
Cancel within 48 hours of scheduled appointment to receive a 10% refund.
Remaining balance can be redeemable as a credit.
Rescheduling is always available.
Group Classes, Seminars, & Shadows:
Cancel before 7 days to receive a 50% refund. After 7 days to receive a 20% refund.
We are not monsters! If you have an mediate emergency, please explain this to us. We have to have policies in place because this is our livelihood. In some cases a credit for the nonrefundable balance can be applied to your account to use at a later date.
We want you to be satisfied with your training experience. If for whatever reason you are not satisfied with your experience we would like to have the opportunity to make it right. Please contact us.